Privacy Policy

Information We Collect

We collect information needed to provide and improve Gratify, including:

• Business account information, such as name, business name, contact details, account credentials, and billing details.
• Loyalty program information your business submits, including customer name, phone number, email, reward activity, and redemption history.
• Technical data, such as device information, log data, and usage events.

How We Use Information

We use information to:

• Provide, operate, and maintain the Gratify platform.
• Process subscriptions, billing, and account management.
• Support loyalty features, analytics, and customer engagement tools.
• Respond to support requests and service communications.
• Protect against fraud, abuse, and security threats.

Legal Bases

Depending on your location, we process information based on one or more legal grounds, such as:

• Performance of our contract with you.
• Our legitimate interests in operating and improving Gratify.
• Compliance with legal obligations.
• Your consent, where required by law.

How We Share Information

We may share information in these circumstances:

• With service providers that support hosting, infrastructure, analytics, communication, and payment processing.
• When required by law, regulation, court order, or valid legal process.
• To protect the rights, safety, and security of Gratify, our users, and the public.

Data Retention

We retain personal information for as long as needed to provide services, satisfy legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Choices

Subject to applicable law, you may have the right to:

• Access, update, correct, or delete certain personal information.
• Request account closure and data deletion.
• Opt out of non-essential marketing communications.

Children's Privacy

Gratify is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

International Transfers

Your information may be processed in countries other than your own. Where required, we take reasonable steps to provide appropriate protections for international data transfers.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the last updated date. Your continued use of Gratify after updates means you accept the revised policy.

Contact Information

If you have questions about this Privacy Policy, contact us at support@gratify.com.